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Computer-Diagnostics

Diagnostics

Diagnostics

Many of the services we offer are straight forward flat rate services. For issues that aren’t straight forward or require troubleshooting to determine the root issue we recommend starting with our diagnostic service.

Our diagnostic rate is $65 per hour, often diagnostics can be completed within a 1/2 hour ($32.50 minimum)

  •  First, we inspect your computer for hardware damage or failure. For devices with indications of a hardware problem we investigate system errors and address potential software conflicts. Once diagnostics is completed your system we provide a recommendation to resolve your issues.
  • Once we evaluate your system, should we determine that hardware has failed we will offer a recommendation to either repair your device or replace your system. We provide an estimate or the repair and you may choose to complete the repair or pay the diagnostic fee.
  • If after diagnostics we come to the conclusion that software is causing a conflict within your system we will recommend services that will correct the problem. Often times computer issues or errors are software problems that do not require part or computer replacement. If you decide not to repair the device you will be required to pay only the diagnostic fee.

Will there be a charge for diagnostics?

While we offer free estimates, if your issue requires troubleshooting to determine the root cause we have a minimum 1/2 service charge ($32.50). We will always attempt to provide you with an accurate estimate of expected costs for repairs based on the information provided to us. While we don’t offer free support services we do offer many resources throughout our website that users find helpful when troubleshooting their own equipment. Once we go through the process of checking your device in we ask all customers to sign an agreement that includes our minimum diagnostic fee. 

You can view all of our computer repair services by visiting our services page here. 

Can diagnostics be done in my home or office?

In most cases on-site is recommended only after we have done initial diagnostics and troubleshooting in our office. This helps us to determine if the issue can be narrowed down to a device or connection that is only being used in your residence or business. 

If you are unable to bring in your device and you have high-speed internet access we may at our discretion offer remote-support diagnostics. For convenience, we offer local drop-off and pick-up services for an additional fee.

If you are experiencing issues with a wireless printer or home network on-site services on-site troubleshooting may be required. 

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Computer Clean-Up

If your computer is running slow, has never had maintenance, is experiencing errors or is suspected of being infected with a virus or malware we may recommend our clean-up service for your Desktop, All-in-One or Laptop.

Our Clean-ups are a flat rate service for $99. During the month of March and September we offer $20 off our regular clean-up price to help drive the importance of computer maintenance while helping to offset the cost of regular maintenance for our regular clients. Be sure to sign up for our newsletter to receive occasional special offers and computer tips and tricks right to your email inbox! 

Our clean-ups are performed by a technician and each device receives one-on-one attention during service. Our clean-up service requires several hours to finish and are typically completed within a few business days. Our services don’t require an appointment and are completed on a first-come first serve basis. We encourage first-time clients to view our F.A.Q. for answers to commonly asked questions including what information we may require to complete your service. Visit our contact us page to see our hours and to ask any additional questions you might have. 

Please note: If you require immediate service we offer rush services for an additional fee. 

  • Virus, Malware, Spyware & Junk Program removal

    We will perform manual virus scans even if you already have antivirus installed. Most of the time we DO find some form of what we consider to be malicious, unwanted or junk software.  Malicious software can include Potentially Unwanted Programs or “PUPS” which you may not have realized were being installed with other software.

    • Have you noticed your homepage in your web browser has changed to a different website?
    • Do you have toolbar’s installed in your web browser that you don’t use?
    • Are you experiencing strange behavior or pop-ups on your computer?

  • Disable background tasks

    By default when software is installed they are often configured to run in the background. Even if you aren’t using the program currently or no longer need it, software can take up system resources by running in the background. We will determine what software you are using and turn off background processes which will free up system resources for tasks you are actually doing.

    • Have you noticed that your computer is taking a lot longer to startup or boot up than it use to?
    • Do you have programs loading when the computer turns on that you don’t frequently use such as iTunes, Dropbox, Skype, OneDrive, Google Drive or iCloud?

  • Evaluate hard drive & Free up Storage Space 

    We evaluate your hard drives health, optimize your storage device and remove temporary and system files that are no longer needed. These files are stored on your computer, take up space on your hard drive, and need to be manually deleted.

    • Would you like unused and unnecessary files on your computer removed to save storage space?
    • Do you want to know if your available storage space or storage device health is affecting the performance of your device?

  • SYSTEM optimization

    We take into consideration your system capabilities and tweak settings based on the capabilities of your hardware to increase performance. Considering how you personally use your device we may customize or improve your devices settings to better perform for your individual needs. 

    • Do you notice that your system is constantly busy?
    • Does your computer freeze or have you experienced a significant loss of speed?

  • Software Updates

    To prevent potential security risks your devices all installed software should be kept up to date. A system that remains out of date for an extended period of time may be more difficult to update and may experience unexplained issues. We will download available operating system and program updates and attempt to address issues that are preventing your system from installing updates successfully.

    • Does your computer constantly install updates that should already be installed?
    • Does your computer do updates and then blue screen or give an error message?

  • Registry Cleaning

    We will clean your registry with tools that you can trust and delete entries remaining from uninstalled programs. This can speed up the computer since it will no longer be trying to load programs or files that are non-existent.

    • Are you receiving system error messages when you turn your computer on first login to your user account? 
    • Do you have a registry cleaner or tune up utilities on your computer? Many tools that claim to improve computer performance but actually do the opposite.

  • Physical cleaning

    We will blow your desktop computer out with compressed air to ensure that dust which can cause over-heating and premature system failure. For laptops we will clean your laptop screen, blow your keyboard off with compressed air and use safe practices to reduce dirt, grime and germs on the outside of your device.

    • Has the inside of your desktop computer ever been cleaned of dust and debris? 
    • Do your computer fans appear restricted, make noise or does your device radiate more heat than you feel it should?
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Data Transfer

Data Transfer

If you purchase a new computer or decide to start using a different device you may want to transfer your user data to your current device.  You could spend hours ensuring that all of your important data has been copied to your new device or you can take advantage of our data transfer services and save yourself the frustration!

Transferring data from a working computer (or functioning external drive) starts at $35 for up to 25GB of data. For data transfers between 25 and 100 GB of data the fee is $65 and over 100GB of data is $130.  

Transferring data from a non-working computer (or non-functioning external drive) starts at $65 and includes removal of the drive from the non-functioning device and the transfer of up to 25 GB of data. 

What’s data is included in a data transfer?

 
Data transfers include collecting the user data stored under all requested user accounts as well as any public shared data that was being shared between accounts. If you are storing data in the c: directory or use software that uses databases such as QuickBooks please inform your technician to ensure all files needed are copied.

We will manually copy and transfer your browser data. We are unable to transfer saved browser passwords on devices that are no longer booting. If your device is not functioning and you have saved browser passwords that you would like to recover we may be able to offer other services to recover them.
 

Transferring data does not include the transfer of programs all programs that you wish to use on your new computer or device will need to be installed. If you require the use of any specific software on your device we suggest a one-on-one consultation with our experienced technicians to ensure that your new device will be configured to meet your needs. We require the existing product keys or licenses to installed and activate licensed software. We can purchase, install and configure most software for you on your device.  

In some cases, we can CLONE your old hard drive to a new computer. Cloning includes programs as well as all data and settings and is not a recommended option for most users unless upgrading to a larger storage device on the same computer.


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Upgrades & Part Installation

Upgrades & Part Installation

Whether you are replacing a failing part or looking for an upgrade we’ve got you covered! We service and replace parts for all brands of laptops, desktops and all-in-one computers. 

Part installation starts at $32.50

Ready for an upgrade?

With support for Windows 10 ending in October 2025, making the decision to upgrade your device or replace it can be more challenging. We will determine if your device is Windows 11 compatible, what upgrades can be done to make your device compatible and whether or not an upgrade or system replacement is recommended. 

Part Replacemnet

Here are some examples of parts that we frequently replace on computer systems.

Please note we provide Mobile Device Support, at this time we do not offer repair services for cell phones or tablets.

  • Hard Drive
  • Memory
  • Cooling
  • CPU
  • Motherboard
  • Power Supply
  • Laptop Screens
  • Laptop Batteries
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On-Site Services

On-Site Service

Some services require your devices to be in their native environment to perform troubleshooting or complete setup. For clients residing within our service area, our friendly technology specialists can come to you! 

Services

Some of the services that we often provide for our clients on-site

New Computer Setup

Printer Setup

Modem Setup

Wi-Fi Range Extender Setup

Streaming / Smart TV Setup

Camera Setup

Service Areas

Our service are includes most areas within 20 miles of our office. 
We commonly provide services to residential and small business clients in Fairfield, Gettysburg, Waynesboro, Emmitsburg, Taneytown, Rocky Ridge, Thurmont and surround areas.

Fees

Our on-site rates start at $100 an hour, this include travel time from our office to your location. For an estimated time and cost to complete your on-site project, contact us for a quote.

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OS Fresh Install

OS Fresh Install

Breathe new life into your existing device by installing a fresh installation of the operating system. Whether you are replacing a failed hard drive or looking to resolve software issues, we can install the most up to date version of your devices compatible operating system.

Fresh Install of Windows / Mac OS & all updates $99

Mobile Device (Cell Phone / Tablets) Reset & Updates $50

Have important data?

Don’t lose your important data! A fresh installation of your operating system includes will involve formatting your drive which will delete all data. If you have important data we encourage users to ask us about our data transfer services before we perform a fresh install on your device. 

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Hard Drive Services

Hard Drive Services

If your hard drive is showing signs of failure or if you require additional hard drive space we have options to replace or upgrade your hard drive without losing your important data. 

Prices vary depending on services

Testing – We will check your hard drive for reliability and stability

Increase Storage Capacity – We can clone your existing drive to a new hard drive without losing any data

Increase Performance – Replace HDD’s with moving parts with fast Solid State drives for maximum speed

Data Recovery – We can attempt to recover corrupt or damaged data on your working storage device

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Printer Support

Printer Support

Whether you are trying to buy a new printer, setup a new printer or get an existing printer function we can help! 

Printer setup & support starts at $32.50 for remote support on in-shop service.

Common Printer Issues

We can help with a variety of printer issues, here are some of the problems we commonly help our clients resolve.

  • Printer Offline
  • Poor Print Quality
  • Unable to Scan
  • Ink / Toner Installation
  • Paper Jams
  • Initial Printer Setup
  • Mobile Device Printing Setup

Notice: Offline Wireless Printers

If you are using a wireless printer and have not changed your wireless modem / router your network location may have changed causing your printer to appear offline even if connected to your network properly. Watch our tutorial video on how to switch your network location to private for a potential resolution.
Watch Tutorial Video
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Email Setup

Email Setup

We offer a variety of email support services. Whether you are looking to setup a new email account, gain access to an existing account or resolve an email issue we can help!

Email support services start at $32.50

Webmail V.S. Programs

Learn about some of the advantages and disadvantages between using webmail versus an email application.
Learn More

Account Setup

We can create a new email account for you with your preferred service provider. Free email provider options include Gmail, Yahoo!, AOL & Outlook,  If you have email through your Internet Service provider you might have a Comcast, Embarqmail or CenturyLink Email address. 

Having trouble accessing an existing account? Check out our password reset services.

Email Program / App Setup

If you prefer to use a program to access your email or need access to your email on your mobile device we can setup access to your email account. Programs commonly used to access email that we can setup and configure include Thunderbird, Outlook & EM Client

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Mobile Device Support

Mobile Device Support

Learn how to use your smart phone or tablet or let us setup your device to better function to meet your needs. Our friendly support technicians will make your device easier to use and help you learn how to make the most out of your device.

Mobile device support starts at $50

Mobile Services

We offer a variety of services for Android and iOS (Apple) tablets and cell phones. 

  • Initial Device Setup
  • Setup Email
  • Setup Voicemail
  • Install & Configure Apps
  • Backup & Transfer data
  • Evaluate low device / Cloud Storage
  • Account Password Resets

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