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Support

Our goal is to empower users through technology education. Over the years we’ve put together articles and video tutorials that many users have found beneficial.

Need more support?

Contact Us

Self-Help Support

We’ve put together support articles and tutorial videos to help users increase their knowledge and comfort level working with technology.

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Support Articles

We’ve put together support articles and tutorial videos to help users increase their knowledge and comfort level working with technology.

Video Tutorials

Having Trouble? Trying to learn something new?
We’ve put together a few useful videos that you won’t want to miss!

Remote

Support

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If you require one-on-one support, we offer several remote support options to fit your individual needs and your budget!

On-Demand Remote Support


Schedule a one-time remote support session with our expert technicians.

Our on-demand sessions are billed in 30 minute increments with a 1/2 hour minimum. 

Click here to download our remote support tool. A new page will open, please click download to save the tool to your device.

NEW Quick Connect


Subscribed users can request support service through our easy one-click taskbar connection tool.

Our quick connection tool is $50 a year per device. Subscribers are billed $1 per minute with a 15 minute minimum per remote session

NEW Managed Support


Users with managed support receive priority remote support through our connection tool. Our technicians receive proactive alerts for covered devices allowing for increased support and device monitoring.

Our managed support service is offered in addition to our connection tool and is $25 per month for each covered device. This includes 15 minutes and access to priority remote support service. Additional remote support is billed at $1 per minute.

Submit a support

request

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Visit our Office

5135 Fairfield Road
Fairfield, PA 17320

Call Us

717-642-6611

Start a NEW Support Ticket

Provide information related to your service request to create a new support ticket. Please follow the directions below to ensure that we receive all necessary information to fulfill your request.

To initiate your support request, please provide your First and Last name, phone number and email. After you click Get Started you will be required to select an issue type – choose the issue type that relates most closely to your request. Next provide a brief Subject for your request followed by a detailed description of your issue. Please include any passwords required to access your device(s) or account(s) included in your support request.